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Feedback Loop Information
When an AOL member clicks "this is spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty with the number of complaints you are receiving a feedback loop would benefit you. Once you have requested a feedback loop you will be notified when a member clicks "this is spam". The email sent to you from SCOMP@aol.net will contain the complete email and header information. Due to our member privacy policy we cannot include the email address that it was originally sent to. You can sign up at the Feedback Loop Request Form. Below are some suggestions on how the feedback loop can help you.
Requesting a Feedback Loop:
When requesting a feedback loop, your domain must comply with AOL's reverse DNS guidelines. Additionally, it must meet ONE of the following criteria:
The reverse DNS for each IP shares the FBL domain.
A valid example would be:
FBL email address is: aolfbl@accounting.aol.com
192.168.1.1 resolves to mailserver1.accounting.aol.com
192.168.1.2 resolves to mailserver2.accounting.aol.com
The domain WHOIS for each IP's RDNS shares the FBL email domain in common. The domain may appear in any of the listed email addresses.
At least one authoritative nameserver for each IP shares the FBL email domain.
A valid example would be:
FBL email address is: aolfbl@accounting.aol.com
192.168.1.1 authoritative nameserver is ns1.accounting.aol.com
192.168.1.2 authoritative nameserver is ns1.accounting.aol.com
The IP WHOIS information for each IP shares the FBL email domain in common. The domain may appear in any of the listed email addresses.
A valid example would be:
FBL email address is: aolfbl@abuse.aol.com
192.168.1.1 and 192.168.1.2 IP WHOIS contains the line: OrgAbuseEmail: abuse@abuse.aol.com
The ASN WHOIS information for each IP shares the FBL email domain in common. The domain may appear in any of the listed email addresses.
A valid example would be:
FBL email address is: aolfbl@abuse.aol.com
192.168.1.1 and 192.168.1.2 ASN WHOIS contains the line: OrgAbuseEmail: abuse@abuse.aol.com
Remember, subdomains do count, so be careful how you use them in your FBL email address.
Making the most of the feedback loop
Customize your email
We suggest using custom email headers or a custom remove link in the email to help you determine what part of your member base may have subscribed in error. What to do with the information
Mailing lists
We suggest removing members from your list who have marked the mail as spam. If they continue to receive the email and mark it as spam it will continue to generate complaints.
Network Security
Detecting and stopping sources of spam on your network is crucial. These sources can stem from viruses or problems with network security.
When you must have this information
If you have submitted a request for the whitelist, using the feedback loop is a requirement for approval. This will assure us that you are aware of complaints against your email and that you are taking steps to correct them.
Administrating a feedback loop
Requesting a feedback loop
In order to request a FBL you will need to fill out the FBL Form. Once the form is filled out an email will be sent to confirm the ownership of the email address. When the request is approved or denied you will receive an email containing the details of the request.
Removing or changing a feedback loop
In order to remove the FBL you can contact us at one of the numbers provided. Please note that a FBL is required for an IP to remain on the AOL whitelist.
Looking up a feedback loop
If you have forgotten what IP addresses are associated with your feedback loop you can use the FBL lookup tool.
Mail volume requirements
AOL may delete your feedback loop if none of the included IPs delivers mail for 90 days.
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