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You are here: Home>> Feedback Loop Information
When an AOL member clicks "This Is Spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty delivering email to AOL, a feedback loop (FBL) would benefit you. Once you have created a feedback loop, we will send you a copy of each complaint generated when an AOL member reports your email as spam. Monitoring FBLs benefits both bulkmailers and ISPs, in that they help to manage mailing lists as well as providing early warnings of network security issues such as bot infestations, compromised web forms, and other such sources of spam and abuse.
All FBLs are in a standard Abuse Reporting Format (ARF) which is designed to prevent FBL recipients from having to maintain separate parsers for FBLs from different providers. Due to the widespread adoption of ARF, AOL converted all FBLs to ARF on September 2, 2008. For additional information on ARF and ARF processing, please see our blog post.
The FBL complaints you receive will contain the complete email and header information. Due to our member privacy policy, we redact the email address that the message was originally sent to. We suggest using opaque identifiers for the email recipient or a custom remove link in the body of the email to help you identify the original recipient of the message.
Feedback loop emails are sent from SCOMP@aol.net from our Outbound Mail Relay servers (OMRs). Please make sure you do not filter mail from these IPs, or you will not receive all of your complaints.
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