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AOL's bulk mail policy
My spam looks like it comes from an AOL member
Where do I report other types of abuse?
What about CompuServe abuse?
What did you do about my complaint?
AOL's Community Guidelines
Forged e-mail headers
How do I know what headers are real?
- What is AOL's policy on unsolicited bulk e-mail?
AOL's policy on unsolicited bulk e-mail can be found on AOL Legal's web page: http://legal.web.aol.com
Please check this site often for updates and changes.
- What do I do if I get junk e-mail that appears to be sent by an AOL Member?
You can forward reports of Internet e-mail abuse involving AOL Member accounts to TOSEmail1@aol.com.
When reporting junk, abusive or unwanted e-mail from AOL Members, please forward the full text of the message along with the full header information. For any Internet provider to "take action" on an account that is abusing their system, the abuse handler needs to see a forwarded copy of the e-mail along with the full headers, including the "Received" header lines. The full headers help the abuse handler understand the delivery path the junk e-mail has taken.
- Where should I report other AOL Member Internet abuse, such as Usenet and IRC misuse?
In order to serve the Internet community with increased efficiency and speed, we have replaced the abuse@aol.net and abuse@aol.com mailboxes with other mailboxes for specific issues. Please review and take note of the following changes:
Please review and take note of the following changes:
- All unsolicited e-mail complaints ("spam mail") should be sent to TOSEmail1@aol.com.
- All Usenet/newsgroup abuse issues should continue to be sent to TOSGeneral@aol.com.
- All Internet security issues (hacking reports, mailbombs, denial of service attacks, etc.) should be sent with all log information directly to TOSGeneral@aol.com.
- All incidents of member harassment or threats should be sent to TOSgeneral@aol.com.
- All reports of AOL Web pages that do not comply with AOL's Terms of Service should continue to be forwarded to TosWeb@aol.com.
- All reports of IRC abuse should be forwarded to TOSGeneral@aol.com.
- No IM abuse reports will be accepted via e-mail IM users (AOL Members/account holders) should use the "notify AOL" button found in the bottom right corner of the IM window. AIM (the free AOL Instant Messenger client) users should utilize the "block" and "warning" features found at the bottom of the AIM window to stop abuse.
As always, please be sure to include all pertinent header information; we cannot process e-mail/Usenet abuse issues without full header information.
- Since AOL now owns CompuServe, should I send reports of CompuServe Member abuse to AOL too?
Please forward reports of CompuServe member abuse to abuse@compuserve.com.
Please forward reports of CS.com member abuse to abuse@cs.com
- I have reported abuse to AOLÃÂÃÂÃÂÃÂs Abuse Department, can you tell me what action was taken?
For confidentiality reasons, we cannot disclose the status of accounts or any action related to accounts that have been reported.
- Where can I find a copy of AOL's Community Guidelines?
Various AOL policies can be found on the web at http://www.aol.com/ and on our Legal Home Pages at http://legal.web.aol.com/
- I've heard that spammers sometimes "forge e-mail headers", what does that mean?
E-mail headers are the portion of the mail message that contains technical information about the mail.
This includes identification of the sender, the recipient, and the delivery path that the message took.
The "Received" lines show the systems that the mail passed through to get to you.
Generally speaking, the term "forged headers" refers to any attempt made by a junk e-mailer to disguise the information contained in the e-mail headers. By disguising the origin of the e-mail, it can make tracking down the true origin and reporting it to the right ISP difficult.
- If the e-mail headers are forged, how can I tell who really sent the junk e-mail that I received?
A great deal of the junk e-mail is forged. If e-mail headers have not been tampered with, the last "received" header line will usually tell you the domain from which the junk e-mail originated. If the headers have been tampered with or if the path that the e-mail followed is particularly long or confusing, then reading the "Received" lines can be tricky.
There are various sources on the Internet that you can use to learn about reading Internet e-mail headers.
Valid AOL mail will have a short, verifiable Received path directly from a resolvable host within AOL.COM to your mail host.
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