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You are here: Home>> Tutorial>> Report Cards
This page contains detailed information to help you understand the AOL report card process as well as what to do with the report card information.
What is a report card?
You may receive a report card from AOL if e-mail transmissions from a domain do not meet AOL's thresholds. See an example of a Report Card. I received a Report Card, what do I need to do?
Setup a feedback loop:
When an AOL member clicks "this is spam" for a piece of email sent from one of your IP's, this is considered a "complaint". A feedback loop notifies you of these complaints. Read more about our feedback loops.
Make sure you are following AOL's E-mail Guidelines:
Read about our Guidelines which contain information on our policies as well as our e-mail standards.
Solicited or not:
All bulk e-mail to AOL members must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested to not receive future mailings from the sender.
Information:
- Report card information is based on reverse DNS.
- Report cards are sent to root, abuse, and postmaster of the domain.
- Complaints listed are for a 24 hour period.
- If you need additional assistance please contact us.
Report Card Example
From: postmaster@aol.com [mailto:postmaster@aol.com]
Sent: 9/6/2005 9:45:07 AM Eastern Daylight Time
Subject: AOL email concerns for domain name
Dear domain name,
You are receiving this message via our automated "Report Card" process (which helps analyze AOL's Internet inbound mail) because our available data indicate that domain name has risen above the acceptable threshold for complaints.
*Complaint rate: X.XX%
AOL takes proactive steps to contact owners of mail servers whose e-mail transmissions are impairing the functioning of AOL's proprietary e-mail system, or causing significant levels of AOL customer complaints.
AOL requests that you take immediate steps to resolve the issues identified in this AOL Report Card. In the absence of a satisfactory resolution, AOL reserves the right to take measures to protect its email network and its member goodwill from any possible damage. These measures may include declining to accept e-mail transmissions from domain name through AOL's proprietary e-mail network.
AOL strives to provide the best online experience possible for our members, and we pride ourselves on being intensely focused on consumers and their needs. Email is a core feature of the AOL service, and the proper functioning of AOL's e-mail system is vital to our members' goodwill.
Please review AOL's e-mail policies and guidelines, as well as other technical details concerning e-mail on the AOL network, at http://postmaster.info.aol.com.
This is an automated notification. Replies to this email will not be answered. You can find more information concerning report cards at http://postmaster.info.aol.com/info/reportcard.html.
AOL is eager for you to resolve these issues expeditiously, so we can continue to provide the best possible e-mail service to our members.
Thank you for your prompt attention to this important matter.
*Complaint rate based on mail delivered to the inbox.
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