The Feedback Loop

Every email that is sent from one of your IPs to an AOL member that gets marked as Spam is considered a "complaint." We recommend both bulkmailers and ISPs monitor Feedback Loop Reports (FBLs), to help manage mailing lists as well as providing early warnings of network security issues. All FBLs are in a standard Abuse Reporting Format (ARF).

Feedback Loop Process information

For privacy, security, and legal reasons we only send abuse complaints to authorized addresses for networks that send mail to us. We do this using a two-step process:

Step 1. The Confirmation

When you provide your FBL email address, we verify that the provided email address has a right to receive abuse complaints for the supplied FBL domain. We offer a drop-down list of available confirmation addresses. Included in the list is abuse@, postmaster@, and any other email address listed in the FBL email's domain WHOIS record. You may select which address the confirmation is sent to, but please ensure it is an account you have access to. Clicking on the link in the confirmation email that you receive verifies that the email address belongs to an authorized administrator of the applicant domain.

Example:

  1. You enter fbl@fbldomain.com as your FBL address. Please note that "fbldomain.com" is being used only as an example.
  2. The drop-down menu will include: abuse@fbldomain.com, postmaster@fbldomain.com, and any other email address listed in the WHOIS record for fbldomain.com. Please ensure that at least one of these is configured before applying for an FBL.
  3. You select abuse@fbldomain.com.
  4. We send the confirmation to abuse@fbldomain.com.
  5. By clicking the link in the confirmation email, you are giving AOL permission to send abuse complaints to fbl@fbldomain.com.

Step 2. The IP Ownership Test

Next, we verify that fbldomain.com has a right to receive abuse complaints for the IP(s) in the submitted request. There are four requirements to prove IP ownership:

  1. The reverse DNS for each IP points to the FBL domain (including the subdomain, if used) For example: FBL email address is: aolfbl@accounting.aol.com 192.168.1.1 resolves to mailserver1.accounting.aol.com 192.168.1.2 resolves to mailserver2.accounting.aol.com

  2. The WHOIS for each IP contains the FBL email domain (including the subdomain, if used). The domain may appear in any of the listed email addresses. For example: FBL email address is: aolfbl@abuse.aol.com 192.168.1.1 and 192.168.1.2 IP WHOIS contains the line: OrgAbuseEmail: abuse@abuse.aol.com

  3. At least one authoritative nameserver for each IP shares the FBL email domain (including the subdomain, if used). For example: FBL email address is: aolfbl@accounting.aol.com 192.168.1.1 authoritative nameserver is ns1.accounting.aol.com 192.168.1.2 authoritative nameserver is ns1.accounting.aol.com
  4. The domain WHOIS for each IP's RDNS contains the FBL email domain (including the subdomain, if used). The domain may appear in any of the listed email addresses.
Contact Information

Example:
Inside US: (650) 222-3333
Ouside US: +044 666 7777

Feedback Loop Request